Solo Customer Service is what customer service should be...and they do it with the right attitude. You can't ask for anything more. Bought a solo roller briefcase a couple of yrs ago. The handle stopped fully extending. Called Service. Debbie emailed instructions for filing a claim. They were simple to do. Filed my claim. Got prompt response that they would replace it. WOW! I was expecting delays, resistance and send my case in and they would take a look at it, repair it and return it. I got none of that. There are some other retailers that desperately need Solo Service training...maybe a new revenue stream.